Frequently Asked Questions
FAQ
What happens after I place an order?
After placing your order, you will receive a confirmation email with your order details. Our team will begin processing your order as quickly as possible to ensure fast delivery. Once your order has been shipped, you will receive a second email with tracking information so you can follow your package.
Can I change or cancel my order?
We process orders quickly to maintain fast delivery times. For this reason, it is usually not possible to change or cancel an order once it has been placed. If you made a mistake, please contact us as soon as possible and we will do our best to assist you.
How long does shipping take?
Orders are processed and shipped within 1–3 business days. Delivery times may vary slightly depending on your location and the shipping carrier, but we always aim to deliver as quickly as possible.
Where do you ship to?
We currently ship within Europe. If you are located outside of this region and are interested in placing an order, feel free to contact us for possible options.
How do returns work?
If you are not fully satisfied with your purchase, you may return your item within 7 days of receiving your order. Products must be unused, in original condition, and returned in their original packaging.
Shipping & Returns
Shipping
At Luméa, we aim to process and dispatch all orders within 1–3 business days. Once your order has been shipped, you will receive a tracking number so you can monitor the delivery.
Please note that delivery times may vary due to external factors such as postal delays or busy periods. While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier.
Returns
You have the right to return your order within 7 days of delivery. To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase may be required
Return shipping costs are the responsibility of the customer unless otherwise stated. Once we receive and inspect the returned item, we will process your refund.
Terms & Conditions
By accessing our website and purchasing our products, you agree to the following terms and conditions:
- All products are intended for personal use only
- All orders are subject to availability and acceptance
- We reserve the right to cancel or refuse any order at our discretion
- Product images are for illustrative purposes; slight variations in color or detail may occur
We recommend reviewing these terms carefully before making a purchase.
Store Policy (Safety & Disclaimer)
Safety Guidelines
At Luméa, we value both style and safety. Please use our products responsibly:
- Not suitable for children under 8 years old
- Keep out of reach of young children when not in use
- Do not place the product in your mouth
- Use the phone strap only for its intended purpose
Liability Disclaimer
Luméa is not liable for any damage, injury, or loss resulting from improper, incorrect, or unintended use of our products.
By purchasing and using our products, you acknowledge that usage is at your own risk. Once the product has been delivered and used, responsibility lies with the customer.